In order to exchange your damaged items please send us the following: 

1. The damaged iron in its original box.

2. Completed warranty card.

3. Copy of the original receipt.

4. $40.00 co-pay for Replacement / Shipping and Handling (cash or check made out to ‘Encore Ginal Inc.’). 

* The co-pay may vary for promotional products

* No products will be replaced without this payment attached.

* For International, please send $50.00.

* Note: if you can’t provide a copy of your receipt an additional $20 will be due on top of the replacement/shipping and handling fee.


Please send the above to:

Ginalli Milano – 30081 Comercio, Rancho Santa Margarita, CA 92688